Terms and Conditions
Terms for Using and Booking With BareWolf®
These Terms and Conditions apply when you use the BareWolf website or app, book an appointment, purchase a treatment, package, product or voucher, or participate in a BareWolf promotion, referral or rewards program.
By completing a purchase or confirming a booking, you agree to the terms that apply at that time. If anything is unclear, please contact BareWolf before proceeding.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies any consumer right, guarantee, remedy or liability that cannot legally be excluded or restricted.
Appointments and Cancellations
Bookings are subject to BareWolf’s Cancellation & Booking Policy.
In summary:
- At least 24 hours’ notice is requested for cancellations or rescheduling
- A 30% late-cancellation fee may apply within 24 hours
- A no-show fee of up to the booked appointment value may apply
- Late arrival may result in a shortened, modified or rescheduled appointment
- Deposits, prepaid sessions or credits may be applied toward an applicable fee
The complete Cancellation & Booking Policy forms part of these terms.
Consultations and Treatment Suitability
Treatments are subject to an appropriate consultation or assessment.
You must provide complete and accurate information about matters relevant to your treatment, including medical conditions, medications, allergies, recent procedures, sun exposure, reactions and changes in your health.
BareWolf may decline, modify, postpone or stop a treatment where proceeding would be inappropriate, unsafe, outside the practitioner’s scope or inconsistent with responsible treatment.
If BareWolf decides not to provide a prepaid treatment, the affected payment or credit will be handled fairly and in accordance with the applicable package terms and Australian Consumer Law.
Results and Client Responsibilities
Treatment outcomes vary between clients and cannot be guaranteed.
Results may be affected by individual characteristics, treatment suitability, treatment frequency, medications, hormones, hair or skin characteristics, lifestyle factors, preparation and compliance with aftercare.
You agree to:
- Follow preparation and aftercare instructions
- Tell your therapist about relevant changes before treatment
- Ask questions when instructions are unclear
- Contact BareWolf promptly about an unexpected reaction
- Seek urgent medical assistance when advised or when symptoms are severe
Prices and Payment
Current prices are displayed through BareWolf’s approved booking and sales channels and include GST where applicable.
Prices, inclusions and eligibility should be confirmed before purchase. Payment may be required when booking, before treatment or at the clinic.
A promotion or previous price does not guarantee that the same price will remain available for a future purchase.
Packages and Prepaid Treatments
Packages and prepaid treatments are subject to the conditions disclosed at purchase, including:
- Included services or treatment areas
- Number of sessions or available credit
- Validity or expiry conditions
- Eligible clinics or therapists
- Transfer, cancellation and redemption conditions
- Any exclusions or promotional restrictions
Change-of-mind refunds are not guaranteed. Requests will be considered under the stated package conditions and Australian Consumer Law.
A package does not guarantee treatment if a later assessment shows that treatment is no longer suitable or safe.
Gift Cards and Vouchers
Purchased gift cards will be valid for at least the minimum period required by Australian law, unless a lawful exception applies.
The gift card or voucher will state its expiry date and relevant conditions.
Unless otherwise stated or required by law:
- Gift cards are redeemable for eligible BareWolf products or services
- They cannot be exchanged for cash
- Promotional vouchers may have different conditions from purchased gift cards
- Lost or stolen vouchers should be reported promptly
- Proof of purchase or ownership may be requested
- A voucher cannot be used after a valid expiry date
Treat Card Rewards
Treat Card points and rewards are subject to the program rules displayed by BareWolf.
Points:
- Have no cash value
- Cannot be sold or exchanged for cash
- Are earned only on eligible transactions
- May be subject to expiry or account conditions disclosed in the program
- May be adjusted where a transaction is refunded, reversed or recorded incorrectly
Reward availability and redemption requirements may change prospectively. Points already earned will be handled fairly and in accordance with the terms that applied when they were earned.
Referral Program
Eligible BareWolf app users may receive a unique referral link.
Under the current referral offer:
- The referred friend may receive a $30 voucher
- The referring client may receive a $70 BareWolf credit after the referred friend completes an eligible transaction
- Credits and vouchers are subject to eligibility and redemption conditions
- Self-referrals, duplicate accounts, fraudulent activity and manipulated transactions are not eligible
- Rewards cannot be exchanged for cash unless required by law
Any updated referral offer will be clearly disclosed before participation.
Promotions and Offers
Promotions may be subject to eligibility, availability, booking periods, redemption dates, selected clinics, therapists, treatments or products.
Unless explicitly stated, offers cannot be combined.
BareWolf may correct genuine errors or withdraw an offer before it is accepted. An offer already validly accepted will be handled according to its stated terms and applicable law.
Products, Returns and Refunds
For a change-of-mind return, BareWolf may require the product to be unopened, unused, in its original condition and returned with proof of purchase within the stated return period.
Change-of-mind returns do not limit your rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
Remedies for faulty products will be provided in accordance with Australian Consumer Law. Depending on the circumstances, this may include repair, replacement, refund or another remedy.
Website and App Use
You must not:
- Use BareWolf’s website or app unlawfully
- Attempt to gain unauthorised access to accounts, systems or information
- Introduce malicious code or interfere with the service
- Scrape or reproduce content without permission
- Misuse promotions, credits, referrals or rewards
- Impersonate another person or provide deliberately false information
BareWolf may restrict access where reasonably necessary to protect clients, staff, systems or program integrity.
Intellectual Property
BareWolf’s website content, branding, photographs, graphics, treatment descriptions and other materials are owned by or licensed to BareWolf.
They may not be reproduced, distributed, adapted or commercially used without permission, except where permitted by law.
Privacy and Communications
Personal information is handled in accordance with BareWolf’s Privacy Policy.
Appointment confirmations, safety information, transactional notices and service communications may be sent where required to manage your booking or account.
Marketing communications will be handled in accordance with applicable privacy and spam laws, and you may unsubscribe from promotional communications.
Website Information
Website content is general information and does not replace an individual consultation, professional assessment or medical advice.
Treatment information, prices and availability may change. BareWolf will take reasonable steps to keep published information accurate but does not guarantee that every page will always be current or error-free.
Liability
To the extent permitted by law, BareWolf is not responsible for loss caused by matters outside its reasonable control or by a client’s failure to disclose relevant information or follow reasonable treatment instructions.
This clause does not exclude liability that cannot lawfully be excluded, including liability arising under applicable consumer guarantees.
Changes to These Terms
BareWolf may update these terms from time to time.
Changes apply prospectively from the effective date displayed with the updated terms. Changes will not remove rights that have already accrued under an existing purchase or booking.
Complaints and Disputes
If you have a concern, please contact BareWolf first and give us a reasonable opportunity to investigate and respond.
If a matter cannot be resolved directly, you may contact NSW Fair Trading, the Australian Competition and Consumer Commission or another appropriate dispute-resolution or regulatory body.
Governing Law
These terms are governed by the laws of New South Wales, Australia.
Questions About These Terms?
Contact BareWolf or call 1300 227 953.